Technology support you can count on.
Proactive monitoring, remote repair and around-the-clock access to support, so you can enjoy your home technology without worrying about what happens when something goes wrong.
Help that reaches you before you call.
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Peace of Mind for Your Home Technology
Modern homes rely on connected systems for entertainment, comfort, and security. When something stops working, it quickly becomes frustrating. Our support services are designed to keep those systems running smoothly with simple, reliable assistance whenever issues arise.
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Experience Our Benefits
From proactive system oversight to simple tools you can use yourself, we keep support straightforward. Remote diagnostics often let us resolve problems without visiting your home. You also get an app that helps you fix many common issues with a few taps, plus access to real people who can help any time of day.
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What We Monitor
We can track whether key network devices are online, including many AV components and lighting controls, depending on the manufacturer. We also keep an eye on your internet status and typical upload and download speeds so we can react quickly when connectivity changes impact your experience.
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What We Cannot Monitor
Some issues are outside the scope of remote monitoring. For example, we cannot see the quality of the audio or picture you are hearing or viewing, or errors inside specific apps like Netflix or Pandora. We also do not monitor household items like appliances, pets, plants, or anything from the zombie category just yet.
Support Packages
Choose a tier that matches how much help you want.
Tier 1: Basic Support Package
Target Audience: Clients who want minimal support, basic maintenance, and essential services at a lower cost.
Core Features:1. Proactive Maintenance:
- Once a year system check & firmware update (Must have Savant Essentials to upgrade Savant IF applicable)
2. After Educational Support:
- 2 phone calls + (2) 10-minute chats via client portal for additional support.
3. Client Login Portal (Universal Access):
- Schedule regular service appointments.
- View balance standing and purchase/service history.
- Receive push notifications for events, promotions, communication chats, and work order confirmations.
- Access to public events hosted by STS.
- Read up on possible field impacts that may affect the client’s system.
4. Product Promotions:
- Receive a flier with deals (unless opted out).
- Invitations to company events.
5. Extended Warranty:
- 3 months additional warranty on labor (not equipment).
6. Regular Service Calls:
- Response time: 2-5 days for scheduling and resolution.
7. Included Products | Software Licenses:
- Not Included
Cost:- Monthly: $50/month.
- Yearly: $600/year, or $510/year if paid in full (15% discount).
Tier 2: Standard Support Package
Target Audience: Clients who want more support, including remote updates and faster response times.
Core Features (Includes all Tier 1 benefits, plus):1. Proactive Maintenance:
- Once a year system check + remote firmware updates (up to $550/year license cost).
2. After Educational Support:
- 4 phone calls + (4) 10-minute chats via client portal for additional support.
3. Client Login Portal:
- Same universal access as Tier 1.
4. Product Promotions:
- Receive a flier with deals (unless opted out).
- Access to "sneaky discounts" (e.g., 10% off select products/services).
- Invitations to company events.
5. Extended Warranty:
- 6 months additional warranty on labor (not equipment).
6. Regular Service Calls:
- Response time: 1-4 days for scheduling and resolution.
7. Included Products | Software Licenses:
- Not Included
Cost:- Monthly: $100/month.
- Yearly: $1,200/year, or $1,020/year if paid in full (15% discount).
Tier 3: Premium Support Package
Target Audience: Clients who want priority service and more educational support.
Core Features (Includes all Tier 2 benefits, plus):1. Proactive Maintenance:
- Once a year system check + remote firmware updates (up to $550/year license cost).
2. After Educational Support:
- 5 phone calls + (5) 10-minute chats via client portal.
- 1 additional requested tutorial (in-person or virtual).
3. Client Login Portal:
- Same universal access as Tier 1.
4. Product Promotions:
- Receive a flier with deals (unless opted out).
- Access to "sneaky discounts" (e.g., 15% off select products/services).
- Invitations to company events.
5. Extended Warranty:
- 9 months additional warranty on labor (not equipment).
6. Regular Service Calls:
- Response time: 1-2 days for scheduling and resolution.
7. Included Products | Software Licenses:
- Not Included
Cost:- Monthly: $200/month.
- Yearly: $2,400/year, or $2,040/year if paid in full (15% discount).
Tier 4: Elite Support Package
Target Audience: High-end clients who want the ultimate support experience and exclusive perks.
Core Features (Includes all Tier 3 benefits, plus):1. Proactive Maintenance:
- Twice a year system check + remote firmware updates (up to $550/year license cost).
2. After Educational Support:
- 10 phone calls + (10) 10-minute chats via client portal.
- 2 additional requested tutorials (in-person or virtual).
3. Client Login Portal:
- Same universal access as Tier 1.
4. Product Promotions:
- Receive a flier with deals (unless opted out).
- Access to "sneaky discounts" (e.g., 20% off select products/services).
- Invitations to company events.
5. Extended Warranty:
- 12 months additional warranty on labor (not equipment).
6. Regular Service Calls:
- Response time: Within 24 hours for scheduling and resolution.
7. Included Products | Software Licenses:
- Not Included
Cost:- Monthly: $400/month.
- Yearly: $4,800/year, or $4,080/year if paid in full (15% discount).
Add-Ons
Available per request, discounted by the tier you are on.
Emergency Calls (Add-On)
- Availability: Can be requested at any time (24/7, including nights and weekends).
- Cost (Discounted by Tier):
- Tier 1: $1,000 per call.
- Tier 2: $800 per call.
- Tier 3: $650 per call.
- Tier 4: $500 per call.
- Response Time: Within 24 hours or less for all tiers.
- Scheduling: Can be requested via the client login portal if the client has purchased this add-on.
On-Site Tech for Events (Add-On)
- Availability: For clients who need event support.
- Cost (Discounted by Tier):
- Tier 1: $1,200 per visit.
- Tier 2: $1,000 per visit.
- Tier 3: $800 per visit.
- Tier 4: $400 per visit.
- Note: Clients can purchase this add-on as needed, scheduled via the client login portal.
Theater Calibration (Add-On)
- Availability: One-time service after initial setup (unless the client insists on additional calibrations).
- Cost (Based on System Complexity):
- Option 1: Single Receiver Regular Calibration - $250.
- Option 2: Single Receiver Dirac Live Calibration - $350.
- Option 3: Separates Dirac Live Calibration - $600 (covers the first 4 hours). If the job requires additional hours beyond the initial 4 hours, an additional $150 per hour will be charged.
Notes
Eligibility references below remain unchanged.
- Eligibility: Must have remote equipment & Essentials gear IF required.
- OVRC Supported Routers
- OVRC Supported Surge Protectors
- Essentials Savant License (IF NOT INCLUDED IN PACKAGE)
Summary of Tiers
Quick comparison overview.
| Feature | Tier 1: Basic | Tier 2: Standard | Tier 3: Premium | Tier 4: Elite |
| Proactive Maintenance | 1x/year | 1x/year + remote | 1x/year + remote | 2x/year + remote |
| After Educational Support | 2 calls + 2 chats | 4 calls + 4 chats | 5 calls + 5 chats + 1 tutorial | 10 calls + 10 chats + 2 tutorials |
| Client Login Portal | Universal Access | Universal Access | Universal Access | Universal Access |
| Product Promotions | Flier + Events | Flier + 10% off + Events | Flier + 15% off + Events | Flier + 20% off + Events |
| Extended Warranty (Labor) | 3 months | 6 months | 9 months | 12 months |
| Regular Service Calls | 2-5 days | 1-4 days | 1-2 days | Within 24 hours |
| Emergency Call Cost | $1,000 | $800 | $650 | $500 |
| On-Site Tech for Events | $1,200/visit | $1,000/visit | $800/visit | $400/visit |
| Cost (Monthly) | $50/month | $100/month | $200/month | $400/month |
| Cost (Yearly) | $600/year | $1,200/year | $2,400/year | $4,800/year |
| Yearly (15% Discount) | $510/year | $1,020/year | $2,040/year | $4,080/year |
Frequently asked questions.
Still unsure about something? Call +1 (305) 205-6409 and talk it through with someone who will be on the job.
Tell us what you have.
We will look at your system and tell you which plan actually covers it, and which one is more than you need.